FAQ
Frequently Asked Questions (FAQ)
🛒 Ordering & Shipping
Q: How long does shipping take?
A: Orders typically ship within 1–3 business days directly from the U.S. Delivery time depends on your location but usually ranges from 5–10 business days.
Q: Do you ship internationally?
A: At the moment, we only ship to U.S and U.A.E. Stay tuned — we're working on expanding soon!
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track it any time through our [Order Tracking Page] or your email link.
💬 Product Questions
Q: Are your products safe to use at home?
A: Yes! Every Tressville product is designed and tested for safety. Whether it’s a pull-up bar or massage gun, we prioritize secure construction, non-slip features, and ergonomic design.
Q: What’s included in the dumbbell or pull-up bar sets?
A: Product inclusions are clearly listed on each product page. If you need help choosing, reach out — we’re happy to recommend the right gear for your goals.
Q: Are your resistance bands suitable for beginners?
A: Absolutely. Our bands come in different resistance levels and are perfect for all fitness levels — beginners to advanced.
🔁 Returns & Exchanges
Q: What’s your return policy?
A: We offer a 14-day return window from the delivery date for unused items in original packaging. Just contact us with your order number and reason for return.
Q: Do you offer exchanges?
A: Yes, if you'd like to exchange a product for a different size or variation, just email us and we’ll assist with the process.
📦 Issues & Support
Q: What if I receive a damaged or defective item?
A: We’re so sorry! Please email us at support@tressville.com with photos and your order number. We’ll send a replacement ASAP.
Q: I entered the wrong shipping address — can I change it?
A: If your order hasn’t shipped yet, yes! Email us immediately with your updated address and order number.
💡 Other Questions
Q: Do you offer discounts or bundle deals?
A: Yes! We regularly offer bundle pricing and seasonal sales. Keep an eye on our homepage or subscribe to our newsletter to stay updated..
Still need help?
Reach out to our support team anytime at support@tressville.com, and we’ll be glad to assist you!